Latest service updates
We are aware that delivery partners are taking longer than usual to deliver currently, we appreciate your patience as we do our best to deliver your order in time. We may experience delays somewhere along the way as we try to keep everyone safe.
What are your delivery times?
We will send you an email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.
- UK: Approximately 1–4 working days – due to the current global COVID-19 pandemic, orders can take up to 1 – 7 days to arrive
- Europe: Approximately 7–10 working days – due to the current global COVID-19 pandemic, orders can take up to 7 – 20 working days to arrive
- USA / Canada: Approximately 10–14 working days – due to the current global COVID-19 pandemic, orders can take up to 10 – 20 working days to arrive
- Rest of the World: Approximately 7–20 working days (depending on location) – due to the current global COVID-19 pandemic, orders can take up to 7 – 20 working days to arrive
Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages.
If speed of delivery or tracking are important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order.
Orders should be delivered next day to most UK destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.
Complete Shipping / Part-shipping?
If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.
If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.